Covid-19 Policy Updates

Based on government guidance, and the latest safety advice from within the industry we have put in place the following measures and advisories for the health and safety of both our guests and staff.

Corona Virus – Policy Update 15th October 2020

We are looking forward to welcoming you back for a great winter experience at Evergreen this season. We are doing everything we can to help keep you and our team safe this winter, so we can all continue to enjoy Hakuba and its many outdoor areas and experiences. 
We have been busy planning what our winter looks like, and we would like to share with you some of the changes that we have made to help make our operations as safe as possible. Below you will find our winter guidance and some FAQ’s which we hope you will take the time to read thoroughly before joining us for your snowsport experience. We are still working out some of the smaller details which we will continue to be lead by the government, local health authorities, and the wider industry. This page is where we will be posting updates,  as well as on the specific program pages that they may affect.


Maintain Social Distance (1+M)
  • Social distancing means staying 1+ meter apart
  • Indoor areas will have ground markings to instruct guests where to stand while queuing and in which direction to keep moving.
  • In busy periods we may have limits on the number of guests allowed in our inside spaces.
  • Where we can, we will operate lesson registration, and daily greetings outdoors.
  • Where possible we ask you to book lessons online.


Wear a face covering when social distancing is not possible.
  • When social distancing is not possible we recommend the use of a face covering.
  • An appropriate face covering can include balaclavas, snoods, buffs, neck-warmers, or similar, and should fit closely around the mouth and nose.
  • Face covering may be required on chairlifts.


Practice good hygiene
  • We have increased the number of sanitizer stations in and around our offices.
  • We are following stricter practices in cleaning our facilities.
  • If you sneeze or cough, catch it in your elbow or a tissue. CATCH IT, BIN IT, KILL IT


If unwell, stay at home
  • It is important that if you feel unwell you stay home, and follow government and health agency guidance.
  • We ask that you inform us by email or phone if you are unable to attend your lesson.

Frequently Asked Questions Regarding Our Operations

I had two 2 hour private lessons, one snowboarding with Jimmy (plus my husband) and a one on one private skiing lesson with Brian. Both were absolutely fantastic with the patience of saints!Amber H (Malaysia)
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